First, you have the option of simply unplugging it for 30 seconds and plugging it back in.There are two ways to reset your Arris modem: If the reset can’t solve the issue, that means the modem isn’t at fault – something else is going on, perhaps a cable that has come unplugged or a problem with your Internet Service Provider. Resetting your modem is a simple step that is effective enough to solve most issues that are occurring within your modem. This is especially helpful if the “Receive” light on your modem is flashing checking the cables should be your first response if this happens. So, if you’re experiencing Wi-Fi trouble, make sure every cable is connected properly – not just at the modem end but at the other end (the wall, your computer, etc) as well! But, when they’re not fully plugged in – or worse, frayed/damaged, they’re going to prevent your modem from working. USB, Ethernet, and Coaxial cables might feel insignificant, and, for the most part, they are. There are, generally speaking, three options available to anyone having Wi-Fi issues with their Arris modem: 1. Troubleshooting and Fixing Your Arris Modem Issues
Online light is flashing yellow Same result: the modem is not registered 2.4 GHz or 5 GHz Lights are Off There is no device connected to the modem.
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Online light is off The modem’s MAC address is not registered. Also, the modem may be plugged into the wrong outlet. Send Light flashing blue or green The modem may need to reset. If you’re struggling to understand why your Wi-Fi isn’t working, pay attention to these signals from your Arris modem: If You See… That Means… The power light off Something has come unplugged, your power outlet is broken, or a breaker has flipped Receive Light flashing blue or green An ethernet, coaxial, or USB cable may be unplugged or broken. They allow you to figure out exactly where the trouble with your Wi-Fi is coming from. The lights on your Arris modem are an incredibly helpful diagnostic tool.
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No cause for alarm – a blinking “Link” light is a good thing! How to Diagnose Wifi Troubles Using Arris Modem Lights This light, when it’s transferring data, will flash. On newer Arris models, you’ll see the “Link” light below the “Online” light. Not every Arris modem has this light, so don’t fret if you find that yours doesn’t have it. When this light is green, it means your modem’s 5 GHz band is connected to the internet. When this light is green, it means your modem’s 2.4 GHz band is connected to the internet. If it isn’t, you’ve got some troubleshooting to do. This light, just like the power light, is easy to understand: if it’s green, everything is okay. The Online Light, when it’s green, means that your Arris modem is fully operational.
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